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Improving the onboarding experience for existing app users

If someone already has their own Gainz account and then starts working with a coach through Gainz, the following happens:

Client is created → client receives invitation email with link → clicking the link = user already exists → the client is NOT added to the client overview in Gainz.

When working with people remotely, this causes confusion on both sides. Can the workflow for existing app users be refined in this case?

Status: Completed1 comment

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Comments1

  • Wesley Bosman changed status to Completed
    Team•

    Jun 11

    Pinned

    Er staat “i have an account”, die moet gebruikt worden.